A virtual assistant can answer frequent questions, help fill in documents or guide a customer in choosing. It can also be confidently wrong. The project makes the difference.
Rule 1: clear scope
An assistant that does a few things well is more useful than one trying to do everything. Start from a list of real questions, collected from customer service or the sales team.
Rule 2: controlled data
Answers must be based on information verified by the company: catalogue, terms, opening hours, procedures. No inventions. When information is missing, the assistant says so.
Rule 3: handover to a human
Every conversation must be able to pass to a person, with the context already collected. This reduces risk and increases trust.
Costs and security
Before proposing a solution, ORBIT assesses feasibility, data handling and running costs. A prototype tested with the team in a few weeks says more than any presentation.
- AI Solutions
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