AI Experiences · AI solution concept
An assistant answering opening hours, availability and returns, integrated with the catalogue.
ORBIT ConceptOriginal demo content created by ORBIT as a concept. It does not refer to real clients, brands or results.
ORBIT Concept
The concept
Virtual assistant concept for an imaginary retail chain. It shows how ORBIT designs AI tools: clear scope, controlled data, handover to a human when needed.
The starting point
Reduce repetitive questions to customer service without answering incorrectly about prices and availability.
The approach
Mapping of frequent questions, knowledge base from the catalogue, verified answers, escalation to an operator and a conversation dashboard.
What was produced
- Conversational prototype
- Flows and escalation rules
- Monitoring dashboard
Next project
Wireless headphones — product visualisation
ORBIT Concept
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